Frequently asked Questions


All sales are final and not eligible for exchange. The exchange validity only extends on sizing for upto a week from the day of purchase.

ISHARYA does not offer price adjustments. Custom orders on all personalized products are “final sale” and are not eligible for returns or price adjustments.

For orders shipping within India, shipping is free and GST will be added.

If you order a personalized acrylic clutch, a $40 shipping and handling charge will be added to your total.
While we do not collect any sales tax on orders shipped internationally, it is the customer’s responsibility to pay for any customs or duties imposed by the recipient’s country. Each country has different policies for purchases made outside of their country and unfortunately, we cannot forecast or control these fees and how long it takes to clear the package.

Transit Time: Transit time to most countries is usually 3-5 working days, but it may take up to 10 working days for you to receive your package, depending on the time it takes the customs office in your country to clear your package.

Undeliverable Package: If a package is undeliverable due to an incorrect address, you will be responsible to pay related charges incurred to correct or to return the package to us. If you refuse a package or the package is returned to sender, the full shipping cost paid by you will be deducted from your return, in addition to any other fees imposed by the shipping carrier to return the package to us.

Returns within India must be sent during office hours on weekdays to: Reliable Fashions India Private Limited, Raj Residency Gujar Lane Santacruz West, 201/202,B Wing | Raj residency | Gujar Lane | Off S.V.Road | Santacruz (West) , 400054 Mumbai MH, India. Ph. # +91916917007400. If you are sending by courier please share tracking details.

Returns from outside of India and must be sent by courier to: Reliable Fashions India Pvt. Ltd., 4826 , Sotiyo Ki Gali, 3rd Crossing, KGB Ka Rasta, Johari Bazar, Jaipur.(Raj)-302003, India Ph: +91 141 410 7332

We are not responsible for items lost or damaged in transit and request you to share shipping/tracking details.
After we receive your package, our Quality Assurance Department will verify the condition and authenticity of the returned item(s) -> a refund or credit (for exchanges) will be issued within 7 (Seven only) business days. All refunds will be issued in the original form of payment.

Returns and Exchanges are subject to the following restrictions: (a.) Original Invoice and a Return Authorization Code must accompany the returned item(s); (b.) Items must be returned in its original condition, unworn and unaltered; (c.) The Security Tag attached to the merchandise should be intact. It is a security feature we use to verify the authenticity of the item; (d.) Courier / shipping charges, if any, shall be to your account; (e.) Item(s) that has been worn or damaged due to inappropriate use / negligence / attempted repair / failure to follow our product Care Advice, cannot be returned; (f.) Special orders and engraved items are not returnable; and (g.) If free gift was given with the item(s), you must also return the free gift or you will be charged the retail price of the free gift.

Repair Policy: We will repair the item(s) depending on the degree of damage to the item(s) as well as on the feasibility and the availability of replacement parts. Repair cost will be intimated to you in advance.

Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

This notice applies to all information collected or submitted on ISHARYA’s website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

Email address
Phone number
Credit/Debit card information

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient’s address. In this circumstance, the types of personal information collected are:

Phone Number

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We offer gift-cards by which you can personalize a product you order for another person. Information you provide to us to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift.

We use return email addresses to answer the email we receive. Such addresses are not shared with outside parties.

You can register with our website if you would like to receive updates on our new products and services.

We use non-identifying and aggregate information to better design out website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a vervain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical electronic, and managerial procedures to safeguard and secure the information we collect online.

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under age. When you use this website, you are automatically agreeing that both your access to the site and your use of it are:

Subject to the terms and conditions in this legal notice, which may change at any time without notice.
Subject to all applicable laws.

Undertaken at your own risk.

The jewelry designs, written, visual & audio content and website design and processes are the property of ISHARYA and its affiliates/vendors and are protected by The Indian and international copyright laws.

The trademarks or trade dress of ISHARYA and our affiliates may not be used without our written permission. Trademarks or trade dress include the name and logo, and other graphics, logos, page headers, button icons, scripts, and service names of ISHARYA products, services, and programs, and those of our affiliates. All other trademarks that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us or our affiliates.

You have permission to electronically copy and print hard copies of pages from this website solely for personal, non-commercial purposes related to placing an order or shopping with .com. Unless we give you written permission in advance, any other use of this website, its content, and its information, including linking or framing to this website, are strictly prohibited.

Our goal is to provide complete, accurate, and up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies, or omissions—including after an order has been submitted—and to change or update information at any time without prior notice. We sincerely apologize for any inconvenience this may cause.

We make no representations or warranties of any kind, whether express or implied, with respect to this website, its content, or the information available on or through it; they are provided “as is,” with all faults. Except as otherwise provided under applicable laws, we and our corporate affiliates, and the directors, officers, employees, agents, contractors, successors and assigns of each, will not be liable for any damages whatsoever arising out of or related to the use of this website or any other website linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive, or other damages you or others may suffer, as well as damages for lost profits, business interruption, or the loss of data or information, even if we are notified in advance of the potential for any such damages.

Except for information necessary to place an order, we do not want to receive confidential or proprietary information or trade secrets through this website. Any information, materials, suggestions, ideas, or comments sent to us will be deemed non-confidential, and by submitting it, you are granting us an irrevocable and unrestricted license to use, modify, reproduce, transmit, display, and distribute it for any purpose whatsoever, with no payment or other compensation to you. However, we will not use your name unless we are required by law to identify the source of the materials, information, suggestions, ideas, or comments, or unless we first obtain your permission.

Any dispute relating in any way to your visit to our website or to products purchased here shall be submitted to confidential arbitration in Mumbai,Maharashtra. However, if you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in any state or federal court in the State of Maharashtra. You consent to exclusive jurisdiction and venue in such courts. Any arbitration under this agreement shall be conducted under the prevailing rules of the Mumbai Arbitration Association. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration with respect to this website or to products purchased here shall be joined to an arbitration involving any other party, whether through class arbitration proceedings or otherwise.