Frequently asked Questions

All sales are final, but we offer a 7-day return and exchange policy. If you're not satisfied, you can return or exchange your item within 7 days, provided it's in its original, unused condition.

Unfortunately, cancellations can't be made once your order has been dispatched. Our team processes orders quickly to ensure prompt delivery. If you need assistance or have questions, please contact us at customercare@isharya.com or +91 9167007400.

No, orders can only be exchanged or returned once.

If you can't find a suitable product, you can opt for a refund or store credit for your original purchase. Please contact our customer support team for assistance.

Refer to our detailed sizing chart on each product page for accurate measurements. If you need further assistance, our customer support team is happy to help.

If an item is sold out, our team will promptly contact you to inform you and discuss next steps.

Yes, we offer customised jewellery options for bulk orders. Please contact our customer support team with your design requirements and preferences.

We offer complimentary shipping on orders above ₹1500. For orders below ₹1500, a nominal shipping fee applies, with GST added at checkout.

Once we receive your order, you'll get a confirmation email and WhatsApp notification to keep you updated.

Orders placed Monday to Friday (excluding holidays) are processed and shipped within 3-5 business days.

Weekend orders will start processing on the next business day.

Yes, once your order ships, you'll receive a confirmation email with tracking details.

We'll notify you with an updated shipping schedule. If your order is shipped partially, you may receive items in separate deliveries. For concerns or questions, please contact our customer support team.

For the latest information on your order status, please reach out to our customer support team via email or WhatsApp.

If you need to update your shipping address, please contact our customer support team immediately. We'll do our best to accommodate your request, subject to shipping conditions and carrier policies.

International delivery typically takes 5-15 business days from the order receipt date. Please note that customs clearance may add extra working days. Delivery dates are approximate and cannot be guaranteed.

We offer free international shipping on orders over $250. For orders under $250, a flat fee of $20 applies.

Yes, international orders may incur taxes, tariffs, and duties imposed by your country. These charges are the customer's responsibility and must be paid at delivery.

No, we don't collect sales tax on international orders. Prices include any applicable taxes.

The customer is responsible for any customs fees, duties, or taxes imposed by their destination country. We cannot predict or control these charges.

If your package cannot be delivered due to an incorrect address, you'll be responsible for any extra charges incurred to correct the address or return the package.

For international returns, please ship
your item using a reliable courier service to our address:

Reliable Fashions India Pvt Limited

Electric Mansion, A Wing, Floor 2, Unit
04

Century Bazaar, Prabhadevi

Mumbai, Maharashtra 400025

Please inform our customer support team with your tracking details so we can monitor the return process.

To maintain your jewellery's sparkle,
gently clean and polish it with a soft, lint-free cloth. Store each piece
separately to prevent scratches and damage. Avoid exposing your jewellery to:

• Perfume and chemicals
• Moisture and humidity
• Excessive pressure and force
• Extreme temperatures

By following these care tips, you'll preserve your jewellery's luster and extend its lifespan.

Yes, we stand behind the quality of our jewellery. Every order comes with a one year warranty that covers repairs and plating. If you have any questions or concerns, our customer support team is here to help.

If your order is missing an item or you receive a damaged product, please notify us immediately. Contact our customer support team via email at customercare@isharya.com or WhatsApp at +91 9167007400 with your order details and photos of the issue. We will arrange for a replacement or process a refund based on your preference.

To begin the return process, please email us at customercare@isharya.com or send a WhatsApp message to +91 9167007400.

Yes, returns and exchanges are subject to the following conditions:

• Items must be returned in their original packaging
• The return must include
  the original invoice.

Once your return package is received, our team will inspect the item(s). Refunds or store credit will be processed within 7 business days, using your original method of payment.

Yes, we provide repair services for damaged items. The feasibility of a repair depends on the extent of the damage and the availability of replacement parts.

If your item is within our one-year warranty, all repair costs are covered. For issues not covered by the warranty, we will assess the damage, provide a detailed repair estimate, and confirm any associated costs with you before proceeding.

Once your return is approved, we will schedule a pick-up. Simply hand over the package to the delivery executive when they arrive.

Redeeming your credit is simple. At checkout, select the option to redeem your available credit, which will be automatically applied to your order total. If you encounter any issues, our customer support team is here to help.

We offer a range of payment options including credit/debit cards, net banking, UPI, and Cash on Delivery (COD) for eligible orders. For a complete list of accepted payment methods, please visit our payment information page.

Yes, if you wish to change your order from COD to Prepaid, please contact our customer support team as soon as possible. We will assist you with the conversion, provided your order has not yet been dispatched.

Refunds are typically processed within 7 business days after we receive and inspect your return. The refund will be credited to your original payment method, and you will receive a confirmation email once it has been processed.